Customers |
- Vendor Summits/Roadshows
- Customer Feedback Surveys, Vendor Touchbase with Strategy sessions
- In-person meetings – MAS Customer
Facing and development teams
- Meetings, emails, phone/conference calls
- Calls/meetings with Leadership/Management Teams
- Product and Design Development Reviews/Customer Touch-bases
|
- Strategic business partnering
- Raw Material and Product innovation and development
- Innovation and technology beyond product and raw material (digitalisation, automation, etc.)
- Collaborations on product, sourcing and manufacturing
- Risk Mitigation – Product Deliveries, Product Pricing/Production planning and manufacturing capacities
- Sustainable collaborations and initiatives on product, social and environment projects
|
Based on need/special projects: Monthly Quarterly,
Biannually, Annually |
Employees |
- Organisational Health Index survey
- Quarterly Townhalls Q&A
- Employee satisfaction surveys on various benefits and work-life balance initiatives
- Performance reviews
- L&D feedback surveys, open door policy at all management levels
- Joint Consultative Committee/Employee resolution Board meetings
- Division specific counsellors and supported employment officers
- Intranet communications through Yammer/email communications/Social Media
|
- Work-life balance including parental support and flexibility
- Safety and Well-being/
Diversity and Inclusion
- Community/Volunteering engagement activities
- Supported employment
- Career development
- Learning and Development/Engagement opportunities/Employee grievances
|
Ongoing/
Routine, Monthly,
Biannually,
Annually |
Suppliers |
- Supplier Audits (Third Party)
- Management level meetings, Supplier Touch-base on situations
- Collaboration meetings to further partnerships (project based, event
based or ongoing)
- Supplier onboarding/Supplier Production and Quality meetings
|
- Development of long-term mutually beneficial partnerships for sustainable supply chains
- Adherence to contractual obligations
|
Ongoing/Routine, Monthly,
Biannually
Annually |
Communities |
- Feedback surveys for projects
- Community Grievance Mechanism
- Flagship CSR projects and Operations
teams in SBUs connect with local communities on their needs
- Specific engagement with identified vulnerable groups
|
- Issues and challenges faced by communities
- Disaster management programmes
- Community Grievances
- Providing health related engagements
- Positive social community impact
- Supporting sustainable community development in
terms of economic, education, and social aspects
|
Ongoing/
Routine, Monthly,
Biannually, Annually |
Banks and Financial Institutions |
- Review meeting for past results
- Annual audited accounts
- Quarterly meeting, Quarterly
consolidated accounts
- Meetings, emails, phone/conference calls
|
- Future growth and utilisation of funds – value generation
- Investment and financing opportunity scoping and management
- Risk management
- Financing options, credit facilities, cash management
- Consistent economic performance
- Adherence to financial and taxation regulations
|
Ongoing,
Biannually, Annually |
International and Local Media |
- MAS website, social media platforms,
press releases, media correspondence
and engagement activities, public
relations and advertising, thought leadership panels and forums
- Feedback on PR and public
media presence
|
- Corporate updates and announcements – product innovation and launches
- Corporate Governance
- Industry Insights and thought leadership on key topics
- Brand reputation and
public perceptions
- Build Awareness and engagement
- Commitment to CSR, Environmental and product Sustainability
|
Regularly,
Quarterly, Annually |
Regulatory Authorities |
- Certifications and Accreditations
- Licenses, Memberships and approvals and site inspections/Meetings and disclosures.
- System Certification Audits
- Environmental Audit
|
- Business operations in compliance with laws, regulations, social and environmental standards
|
Ongoing, Based on needs/projects |
NGOs |
- Partner feedback meetings
- Forums on key social and
environmental topics
- Associations of private/
public partnerships
|
- PIssues faced by vulnerable communities and environments
- PIndustry Insights and thought leadership on key topics
- POpportunities for impactful partnerships
- PCommitment to Social, Environmental and Product Sustainability
|
Ongoing, Based on requests/projects |
Consumers |
- Carry out consumer testing on new innovative products for feedback on socialisation and review
|
- Product safety and responsible chemical use
|
Based on projects |
